Frequently asked questions

Why should I hire you?

Because we provide an excellent service! Magazine quality images, fast delivery and affordable prices. We are efficient and we provide great results.

How long does a typical photo shoot last?

The photo shoot can take anywhere from 45 minutes to 2 hours depending on the services ordered. Our special package can be done in 60 mins approximatety.

When and how are the Drone images taken?

We will make every effort to perform aerial imagery on the same day of the photoshoot, but some factors such as weather, flight visibility, airspace constraints, temporary flight restrictions, flight permits etc. might affect our ability to perform the work. In such cases, you will be given the option of (a) Reschedule the Aerial Imagery portion of the Photoshoot or (b) Cancel this portion of the Photoshoot at no additional charge. If you already made the payment and you choose the second option (b), we will return you the amount paid for the Aerial Imagery portion of the Photoshoot.

How much advance notice is required to book a photo session for a real estate listing?

We may be able to book a same-day appointment depending on our schedule. Although we appreciate 24 to 48 hours advance notice.

Do you deliver every image you shoot?

We work with all the images taken and will send you the amount of photographs you have ordered.

Do you provide the RAW files?

No, we never provide the RAW files. We work with them to create and produce the final product.

Does the realtor or homeowner need to be present for the entire shoot?

No, we are comfortable working alone but also with the clients present, if that is preferred.
We are able to produce much better results when distractions are limited at the home, that is why we always ask to our clients to keep all children and pets out of the way during the appointment.

Will you do staging during the shoot?

We don't do staging during the shoot. We do not want to be responsible for broken or damaged items that might be caused from moving items in residential homes. Our focus is on finding the best angles, lighting and composition to take great images, that's why we always ask our clients to ensure that the property is clean and free from clutter, as this makes the photographs look more appealing. The property will be shot as is!

How do you capture Aerial Images and Videos?

One of our members is a Drone pilot / FAA approved. We use the latest technology for capturing aerial images and video.

How long does it take to receive the photos?

Our turnaround time is 48 to 72-hours following the conclusion of the photoshoot. In certain cases you may have paid for the 24-hour delivery. In that case, all images will be ready and delivered to you no later than 24 hours after the photo shoot has taken place, or sometimes sooner.

How do I receive my images?

We will send you a link to a private gallery where you will be able to download the images.

What days and times are you available?

We are available Monday to Friday from 9am to 7:30pm. We recommend that the booking is made as early in the morning as possible for two reasons: 1- Light is better at 9am than at 1pm 2- In case of inclement weather, we have more possibilities to reeschedule the photoshoot (which could be later that day if there are openings) But these are only suggestions! Please feel free to book us any time that works best for you!

Do you touch up all the images that you deliver?

Yes we do; Every image is a result of a professional and detailed editing process.

How do I pay you?

Once the reservation has been made, we will send you an email with a link to a private portal to make the payment; we accept all major credit and debit cards.

What is your policy on cancellations?

If cancellation or rescheduling is necessary, please do so with a minimum of 24 hours notice. For reasons other than weather, a $50 cancellation fee will be charged if a scheduled shoot is canceled or rescheduled within a 24 hour window. Every effort will be made to accommodate rescheduling. Any cancellation within 2 hours of the shoot or once the Photographer has arrived will be subject to 100% of the package amount.